Guest DarthMaulUK Posted August 6, 2004 Share Posted August 6, 2004 Since March, Europe, especially the UK, have experienced an issue with CD keys for Galaxies. However, its only been recently that SOE have bothered to make a statement on the issue. SOE says Working closely with our partners at Lucas Arts LLC, we have identified an issue where a batch of Star Wars Galaxies®: An Empire Divided® activation keys were erroneously duplicated by the fulfillment house packaging the product and shipped in sealed retail units. The duplicate key when entered by the second person using it to activate an account will receive a message stating that the key is already in use. If you have recently purchased a retail unit and received the error message stating the key was already used, please contact Sony Online Entertainment's live customer support via telephone or through our live web chat for a replacement key. You can contact our live support by telephone at 858-790-STAR between the hours of 9:00am and 6:00pm PDT. Go here to find out how you can also contact our live support via the web. There has been NO Tech Support help for Galaxies in Europe and the UK until now. + 44 (0)870 241 2148 between the hours of 8.00am and 7.00pm (UK time) Monday to Friday with the exception of holidays. Please note that Customer support is in English only. For UK customer support on LucasArts game's bought in the UK please use the contact details above. They SHOULD be able to help now if theres problems with the CD keys in the UK/Europe. DMUK Link to comment Share on other sites More sharing options...
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