starting problems

rgk · February 21, 2008

Last week I bought EAW Gold Pack. At first it was very difficult to instal it.

When I tried to istal it there came an error message:"Please insert the EAW

Gold Pack DVD to continue". I instaled it at D:\EAWX:\setup. Then I tried to

start the game and it didn't start I only saw the title screen and then it

crashed. Does someone know what I need to do?

lukeiamyourdad · February 23, 2008

I didn't get all of this. The install was successful correct?

What exactly is this?

D:\EAWX:\setup

The directory where you installed the game?

Can you be clearer about what you did exactly?

rgk · February 23, 2008

My problem was the following: I inserted the disk Star Wars Empire at War Gold Pack into the D: disk drive. On the screen which appeared I clicked on Install. That resulted in an error message "Please insert the EAW Gold Pack DVD to continue". Afterwards I installed the game by clicking on D:\EAWX\setup.exe. Then I tried to start the game via the icon on the desktop and clicked on the Play button, but I still got the message "Please insert the EAW Gold Pack DVD to continue". So I started the game directly by clicking on C:\Program Files\LucasArts\Star Wars Empire at War Forces of Corruption\swfoc.exe. A start screen of the game appeared saying "Star Wars Empire at War Forces of Corruption Expansion Pack" and "Loading...". Afterwards the game stopped and returned immediately to the Windows desktop.

lukeiamyourdad · February 28, 2008

Any error message at all?

Have you checked the DVD for any kind of damage?

rgk · March 12, 2008

I checked the disk if had any damage. But it hadn't. Does someone know what I have to do.

March 13, 2008

Can you please post your dxdiag? This http://www.lucasforums.com/showthread.php?t=155333 guide will show you how to get one.

Are you running any Virtual drivers? Like daemon or something like that?

rgk · March 24, 2008

Here is the first part of my DXdiag.txt file. Do you need more? I do not know how to post an attachment. Could you explain that to me?

------------------

System Information

------------------

Time of this report: 3/24/2008, 18:28:33

Machine name: XPS700

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Dell DXG061

BIOS: Phoenix ROM BIOS PLUS Version 1.10 1.1.3

Processor: Intel® Pentium® D CPU 3.73GHz (4 CPUs)

Memory: 2814MB RAM

Page File: 672MB used, 4028MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.2180 32bit Unicode

------------

DxDiag Notes

------------

DirectX Files Tab: No problems found.

Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.

Sound Tab 1: DirectSound test results: All tests were successful.

Sound Tab 2: The file btaudio.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. DirectSound test results: All tests were successful.

Sound Tab 3: The file btaudio.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. DirectSound test results: All tests were successful.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: NVIDIA GeForce 7900 GS

Manufacturer: NVIDIA

Chip type: GeForce 7900 GS

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_0292&SUBSYS_037010DE&REV_A1

Display Memory: 256.0 MB

Current Mode: 1920 x 1200 (32 bit) (60Hz)

Monitor: Dell 2407WFP (Analog)

Monitor Max Res: 1920,1200

Driver Name: nv4_disp.dll

Driver Version: 6.14.0011.6921 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 12/5/2007 01:41:00, 5773568 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: nv4_mini.sys

Mini VDD Date: 12/5/2007 01:41:00, 7435392 bytes

Device Identifier: {D7B71E3E-41D2-11CF-6768-7B2300C2CB35}

Vendor ID: 0x10DE

Device ID: 0x0292

SubSys ID: 0x037010DE

Revision ID: 0x00A1

Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

DDraw Test Result: All tests were successful.

D3D7 Test Result: All tests were successful.

D3D8 Test Result: All tests were successful.

D3D9 Test Result: All tests were successful.

-------------

Sound Devices

-------------

Description: SB X-Fi Audio [CCE0]

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_10031102&REV_00

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: ctaud2k.sys

Driver Version: 5.12.0001.1187 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 8/17/2006 11:17:10, 500480 bytes

Other Files:

Driver Provider: Creative

HW Accel Level: Full

Cap Flags: 0xF5F

Min/Max Sample Rate: 1, 192000

Static/Strm HW Mix Bufs: 128, 128

Static/Strm HW 3D Bufs: 128, 128

HW Memory: 0

Voice Management: Yes

EAX 2.0 Listen/Src: Yes, Yes

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

Registry: OK

Sound Test Result: All tests were successful.

Description: Bluetooth Audio

Default Sound Playback: No

Default Voice Playback: No

Hardware ID:

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: btaudio.sys

Driver Version: 5.00.0001.2701 (English)

Driver Attributes: Final Retail

WHQL Logo'd: No

Date and Size: 6/12/2006 21:33:06, 328285 bytes

Other Files:

Driver Provider:

HW Accel Level: Full

Cap Flags: 0x959

Min/Max Sample Rate: 8000, 8000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

Registry: OK

Sound Test Result: All tests were successful.

Description: Bluetooth High Quality Audio

Default Sound Playback: No

Default Voice Playback: No

Hardware ID:

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: btaudio.sys

Driver Version: 5.00.0001.2701 (English)

Driver Attributes: Final Retail

WHQL Logo'd: No

Date and Size: 6/12/2006 21:33:06, 328285 bytes

Other Files:

Driver Provider:

HW Accel Level: Full

Cap Flags: 0xB5B

Min/Max Sample Rate: 44100, 48000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

Registry: OK

Sound Test Result: All tests were successful.

---------------------

Sound Capture Devices

---------------------

Description: USB camera

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: usbaudio.sys

Driver Version: 5.01.2600.2180 (English)

Driver Attributes: Final Retail

Date and Size: 8/3/2004 23:07:56, 59264 bytes

Cap Flags: 0x41

Format Flags: 0x4

Description: SB X-Fi Audio [CCE0]

Default Sound Capture: No

Default Voice Capture: No

Driver Name: ctaud2k.sys

Driver Version: 5.12.0001.1187 (English)

Driver Attributes: Final Retail

Date and Size: 8/17/2006 11:17:10, 500480 bytes

Cap Flags: 0x41

Format Flags: 0xFFF

Description: Bluetooth Audio

Default Sound Capture: No

Default Voice Capture: No

Driver Name: btaudio.sys

Driver Version: 5.00.0001.2701 (English)

Driver Attributes: Final Retail

Date and Size: 6/12/2006 21:33:06, 328285 bytes

Cap Flags: 0x41

Format Flags: 0x4

Description: Bluetooth High Quality Audio

Default Sound Capture: No

Default Voice Capture: No

Driver Name: btaudio.sys

Driver Version: 5.00.0001.2701 (English)

Driver Attributes: Final Retail

Date and Size: 6/12/2006 21:33:06, 328285 bytes

Cap Flags: 0x41

Format Flags: 0xCC0

April 9, 2008

I would update your graphic card drivers and Sound card drivers. For your graphic card, - NVIDIA GeForce 7900 GS - visit the Official Nvidia website. For the sound card - SB X-Fi Audio , Soundblaster.com.

Just follow the steps there to download and install the correct ones.

rweinert · April 20, 2008

I have the same problem, when I insert the EAW Gold Pack DVD (German version), the autorun comes up, but regardless what option I choose, I am always asked to insert the Gold Pack DVD. I can access all files and folders from DVD and run the install for EAW or FOC manually, but when I try to start the game I am asked to insert the DVD again if I start it via the Icon. If I just double click swfoc.exe it works, but it still seems to be not right.

I run the normal EAW fine on my LT, but can’t install the Gold Pack DVD. So far I tested the install on 2 PC, an IBM and a DELL Laptop, all with the same result. At first I thought this might be a disk error, so I already got it replaced by my vendor, but same result with the second DVD.

While trying to get the install going I disabled all Services related to security like AV Software, Defender, Anti Spyware …, but no luck. I am using Windows XP SP2.

I think it is either caused by the DVD protection or it is a general problem with this German Gold Pack DVD.

Does anybody have an idea how to fix that?

unnicknamed88 · December 30, 2008

i have the same exact problem whats happening? anyone have any solution i bought it 2 days ago the system requirements are ok...

Krapulax · January 26, 2010

Well, it seems that here in Germany you are not able to get a working version of an almost 4 year old game. This is really a joke. It can't be true that a legally bought programm called -EAW Gold Pack- is not accepting his own DVD when you try to install or start the game. If you try to start the game from the other exe it just drops you back to desktop after 5 secs. It seems -that after surfing the internet for two days- there is no solution for this problem. Many people complain about it and your company is just ignoring this fact. Give us finally something (a fixing file, a patch or whatever) to solve this problem or I'll ignore your products in the future.

horsti59 · May 14, 2010

I buy this game (german version) today. I have the same problem.

I get allways the massage "Please insert the EAW Gold pack DVD to contniue.

I report the problem to the support account incl the dxdiag file.

still waiting for answer.

horsti59 · May 17, 2010

Great answer,

the support tell me please go to the shop and change the Game.

starting problems

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