Serious bug that will no longer let me procede in the game. Can someone please help?

[Abbonator]

Here is the issue.......

 

I just rescued Jan from the detention center in the Doomgiver and I believe we are using teamwork to open doors for each other. Before I go any further and this may be the start if the problem, but it seems that Jans lower half of her body is shaking as if it were a bug in the code of the game. Maybe she's doing this because she was basically tortured and drugged during her inprisonment, but something doesn't look right.

 

Here's is where I can go no further. Jan presses the button for the first door so I can go through. I go through the door and hold on to the second button, so I guess Jan can come through, but as I'm watching her, she moves towards the wall where the first button is, and looks to be stuck. Why isn't Jan coming into the room? I don't want to assume it's a bug right away, but I have no idea what to do now, and if this is a bug, I'm very dissapointed about this. I've crawled my way out of some tough parts of the game totally without any help, but I really need help here.

 

Is Jan supposed to be shaking or is this normal? I really hope someone is out there to help. Thank you for your time and patience!