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tech support calls, heh


Rufio

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im sure that brief may already have seen this, but its probably new to the rest of you.

 

::too lazy to reformat text margins::

 

> 1. Compaq is considering changing the command "Press Any Key" to "Press

> Return Key" because of the flood of calls asking where the "Any" key is.

>

> 2. AST technical support had a caller complaining that her mouse was hard

> to control with the dust cover on. The cover turned out to be the plastic

> bag the mouse was packaged in.

>

> 3. A Dell technician advised his customer to put his troubled floppy back

> in the drive and close the door. The customer asked the tech to hold on

and

> was heard putting the phone down, getting up and crossing the room to

close

> the door.

>

> 4. Another Dell customer called to say he couldn't get his computer to

fax

> anything. After 40 minutes of troubleshooting, the technician discovered

> the man was trying to fax a piece of paper by holding it in front of the

> monitor screen and hitting the "send" key.

>

> 5. Yet another Dell customer called to complain that his keyboard no

longer

> worked. He had cleaned it by filling up his tub with soap and water and

> soaking the keyboard for a day, then removing all the keys and washing

them

> individually.

>

> 6. A confused caller to IBM was having trouble printing documents. He

told

> the technician that the computer had said it "couldn't find printer." The

> user had also tried turning the computer screen to face the printer but

that

> his computer still couldn't "see" the printer.

>

> 7. An exasperated caller to Dell Tech Support couldn't get her new Dell

> Computer to turn on. After ensuring the computer was plugged in, the

> technician asked her what happened when she pushed the power button. Her

> response, "I pushed and pushed on this foot pedal and nothing happens."

> The "foot pedal" turned out to be the computer's mouse.

>

> 8. A woman called the Canon help desk with a problem with her printer.

> The tech asked her if she was running it under "Windows." The woman

> responded, "No, my desk is next to the door. But that is a good point.

The

> man sitting in the cubicle next to me is under a window and his printer is

> working fine."

>

> 9. Tech Support: "O.K. Bob, let's press control and escape keys at the

> same time. That brings up a task list in the middle of the screen. Now

> type the letter "P" to bring up the Program Manager."

>

> Customer: "I don't have a "P".

>

> Tech: "On your keyboard, Bob."

>

> Customer: "What do you mean?"

>

> Tech: ""P" on your keyboard, Bob."

>

> Customer: "I'm not going to do that!"

 

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