JediYamato4 Posted December 25, 2009 Share Posted December 25, 2009 a friend of mine is having trouble getting JKA to work. whenever she starts the game up on her laptop, it goes to a black screen and then crashes to desktop. her laptop that she's attempting to play on it is very new, and it runs under windows 7. she has a ATI radeon 4570 with directx 10 and updated to the latest drivers. JKA is updated to the latest patch. she has also tried swapping compatibility modes and running as administrator, but none of those seem to work. any suggestions? Link to comment Share on other sites More sharing options...
JediYamato4 Posted December 26, 2009 Author Share Posted December 26, 2009 a friend of mine is having trouble getting JKA to work. whenever she starts the game up on her laptop, it goes to a black screen and then crashes to desktop. her laptop that she's attempting to play on it is very new, and it runs under windows 7. she has a ATI radeon 4570 with directx 10 and updated to the latest drivers. JKA is updated to the latest patch. she has also tried swapping compatibility modes and running as administrator, but none of those seem to work. any suggestions? as it turns out, my friend's graphics card is actually a ATI catalyst mobility 4570 so she had to download the latest drivers for that. it didn't improve the situation much, although now JKA gets to the splash screen before crashing instead of going right to a black screen and then CTD. still haven't found a solution yet. Link to comment Share on other sites More sharing options...
acdcfanbill Posted December 26, 2009 Share Posted December 26, 2009 paste in the info from the console, that might help us diagnose any problem. Link to comment Share on other sites More sharing options...
JediYamato4 Posted December 26, 2009 Author Share Posted December 26, 2009 paste in the info from the console, that might help us diagnose any problem. unfortunately, the console doesn't come up when the game crashes - it does when the game launches, although briefly. (meaning the startup console) Link to comment Share on other sites More sharing options...
acdcfanbill Posted December 26, 2009 Share Posted December 26, 2009 well, you could try putting r_fullscreen "0" in the autoexec.cfg file. It might be having some problem with the resolution switching? Otherwise, I'm not too sure as I don't have Win7 to play with. Link to comment Share on other sites More sharing options...
smallheroes2 Posted February 22, 2010 Share Posted February 22, 2010 Problem signature: Problem Event Name: APPCRASH Application Name: jk2sp.exe Application Version: 0.0.0.0 Application Timestamp: 3cd2f975 Fault Module Name: StackHash_fc53 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 74726576 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional Information 1: fc53 Additional Information 2: fc53d75b565f3e115a513fcc4ca11827 Additional Information 3: d3e7 Additional Information 4: d3e7cadafc92af570cc206807c31576c This is what it says when game is launched under windows 7 Link to comment Share on other sites More sharing options...
acdcfanbill Posted February 23, 2010 Share Posted February 23, 2010 is your jk2 updated to 1.04? are you launching it with a compatibility set? Link to comment Share on other sites More sharing options...
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