Zappa_0 Posted February 16, 2006 Share Posted February 16, 2006 Hey all I need some help. I just installed SP2 on my laptop machine and ive got all the updates and stuff. The problem is that it wont let me open up Internet Explorer or a regular window to my hard drives. I think the main problem is the drwtsn32.exe file which I think is that new windows spyware program, but I cant find anywhere to uninstall it. Can anyone offer any help to help me fix this problem? Link to comment Share on other sites More sharing options...
Zappa_0 Posted February 16, 2006 Author Share Posted February 16, 2006 Ok now I have just got W32.Sasser.B.Worm on my laptop. Would this be causing my problems with windows not opening? Ive got a program taking care of the virus now. Anything guys? Link to comment Share on other sites More sharing options...
Char Ell Posted February 16, 2006 Share Posted February 16, 2006 First, definitely take care of the virus as that is most likely the cause of your problems. However if the virus was on your system when you installed SP2 then it may have interfered with SP2's proper configuration. You may need to reinstall SP2 once your system is virus-free. Second, drwtsn32.exe has been around since Windows NT (2 versions before Windows XP). It's not Microsoft "spyware" although it does look for specific events on your system. Dr. Watson for Windows is a program error debugger and creates log files when applications hard crash. This is a good thing. Check out this Microsoft documentation for more info on Dr. Watson. Link to comment Share on other sites More sharing options...
Zappa_0 Posted February 16, 2006 Author Share Posted February 16, 2006 THX, the virus wasnt on it before the install. Virus has been taken care off. Tried reinstalling the .net frameworks. Still not working...gonna look at ur link. Link to comment Share on other sites More sharing options...
Zappa_0 Posted February 16, 2006 Author Share Posted February 16, 2006 Ok ive looked at that. Could there be an error with that file or could it be something else thats causing the problem? Link to comment Share on other sites More sharing options...
Zappa_0 Posted February 16, 2006 Author Share Posted February 16, 2006 Ok it seems that I can get to the internet and to my hard drive files through MSN Explorer. So what could be causing me not able to load a regular window? Link to comment Share on other sites More sharing options...
Char Ell Posted February 16, 2006 Share Posted February 16, 2006 Hey Zappa_0, you can edit your previous posts you know. No need to double and triple post when nobody else has posted... THX, the virus wasnt on it before the install. Virus has been taken care off. Tried reinstalling the .net frameworks. Still not working...gonna look at ur link.This doesn't make much sense to me. How did the virus get on your system during the SP2 install? Not likely. If you just installed SP2 today then the virus was most likely already on your system. Need more details of your error. What I've got so far: You can't view files using Windows Explorer. You can't browse the Internet using Internet Explorer. You can view files and web sites using MSN Explorer. Have you tried plugging in your error message into Google or searching Microsoft's website for further information? Link to comment Share on other sites More sharing options...
Zappa_0 Posted February 16, 2006 Author Share Posted February 16, 2006 Yes ive looked all over google and the microsoft websites. I havent found nothing, but im gonna try the IT Developer version of SP2. Maybe that will get things to working. Link to comment Share on other sites More sharing options...
Zappa_0 Posted February 16, 2006 Author Share Posted February 16, 2006 Ok ive reinstalled SP2 and still doesnt work, even when creating a new user, but it does work in safemode. So any ideas of what could be wrong? Link to comment Share on other sites More sharing options...
MTV2 Posted February 16, 2006 Share Posted February 16, 2006 does it work when SP2 isnt installed? Link to comment Share on other sites More sharing options...
Zappa_0 Posted February 16, 2006 Author Share Posted February 16, 2006 I just uninstalled it and it works fine now without SP2. Any suggestions or ideas why it works with out it and doesnt work when installed? Also my XP version is like 2003. Link to comment Share on other sites More sharing options...
manoman81 Posted February 16, 2006 Share Posted February 16, 2006 OK, I would try to get a fresh install of SP2 since you took care of that virus. The virus had to have been on the computer before the SP2 install. It botched the install. I assume that you've done a virus scan and your system should be clean, so do the fresh install. Just make sure you dont have any other programs running. Just spend the afternoon (or whatever time it is) doing all of the updates. Also, make sure you don't have any shell replacements running or antivirus programs either. Just out of curiosity, how old is your computer? Link to comment Share on other sites More sharing options...
Zappa_0 Posted February 16, 2006 Author Share Posted February 16, 2006 About 3 years old. And ive just updated the virus and windows update before installing SP2. Link to comment Share on other sites More sharing options...
ET Warrior Posted February 16, 2006 Share Posted February 16, 2006 Did you by chance install the .net framework before you has SP2 installed? Link to comment Share on other sites More sharing options...
Zappa_0 Posted February 16, 2006 Author Share Posted February 16, 2006 Yes I did. Link to comment Share on other sites More sharing options...
ET Warrior Posted February 17, 2006 Share Posted February 17, 2006 My friend did the same thign, and had to reformat his system and do them in the other ordre apparently, he was telling me about it the other day. There may be some other solution to the problem, or you may be hosed. Link to comment Share on other sites More sharing options...
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