DennisN Posted December 4, 2009 Share Posted December 4, 2009 Hiya, Maybe someone knows of this problem; I started this ticket with Aspyr last week. Untill now no response has come and the ticket's status is still "new" and "unassigned". Just bought The Force Unleashed. But it won't save. When I start it, it says: "Load failed. This save game appears to be damaged and cannot be used." No options in that error dialog works beside "Continue without save". The game has created a SWTFU.BIN file in my documents, but the file is empty. When I delete the file, the game crashes next time I start it. I've installed patch 1.1 from the Aspyr site, to no avail. What to do? I love the game, but in this way I can't play... Link to comment Share on other sites More sharing options...
Jeff Posted December 4, 2009 Share Posted December 4, 2009 Did you try reinstalling? Link to comment Share on other sites More sharing options...
jrrtoken Posted December 5, 2009 Share Posted December 5, 2009 Some system specs would be welcome, for starters; OS, CPU, GPU, etc. Link to comment Share on other sites More sharing options...
Malak410 Posted December 5, 2009 Share Posted December 5, 2009 Hi, me and many other users got the same problem. I already patched my game to v. 1.1 but the problem is still the same, i can't save any game and it crashed by using the autosave. Is there any solution to get the game working? My PC: -Intel E8400 Duo-Core -Nvidia Geforce 9800GT (with 1GB) -3000 MB Ram -Windows XP Professionell I hope anyone can help me :S Link to comment Share on other sites More sharing options...
DennisN Posted December 5, 2009 Author Share Posted December 5, 2009 Ok, just re-installed the game. Did not work. Here is a litle bit from my DX diagnostics: Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435) Language: Dutch (Regional Setting: Dutch) System Manufacturer: ASUSTEK COMPUTER INC System Model: P5W DH Deluxe BIOS: BIOS Date: 09/26/06 12:52:11 Ver: 08.00.12 Processor: Intel® Core2 CPU 6600 @ 2.40GHz (2 CPUs) Memory: 2048MB RAM Page File: 1061MB used, 2880MB available DirectX Version: DirectX 9.0c (4.09.0000.0904) Video Card name: NVIDIA GeForce 8800 GTS Display Memory: 640.0 MB This is just about the req's Aspyr has given, but I'm finding no difficulties running the game in 1280x1024 resolution. Besides, I wonder how system specs can influence the save alone. It seems the program is not able to reach the save file, like it is not permitted somehow. Link to comment Share on other sites More sharing options...
DennisN Posted December 5, 2009 Author Share Posted December 5, 2009 I'm currently trying to update all of my drivers by the way. Maybe that gives some help. Link to comment Share on other sites More sharing options...
Malak410 Posted December 5, 2009 Share Posted December 5, 2009 I send a support ticket with the explanation of this Problem to Aspyr. I think it would be the best more people doing something like this because Aspyr is the developer and they create the patches. Here the link: http://support.aspyr.com/ Register and then "Open a Ticket". Link to comment Share on other sites More sharing options...
DennisN Posted December 5, 2009 Author Share Posted December 5, 2009 Today Aspyr replied with the following: Hello, Thank you for your patience. We have run several test cases and have not yet been able to replicate the issue. We are still looking into the issue and will hopefully have a solution soon. We thank you for your continued patience in this matter. Please let us know if you have any further questions. That's fine on it's own, but with that reaction, they put the ticket to "Resolved" Anyway, indeed like Malak said, if more people can raise a ticket, perhaps they'll pay more attention to the issue. And they might find a common cause when more people raise it. Link to comment Share on other sites More sharing options...
DennisN Posted December 5, 2009 Author Share Posted December 5, 2009 Does anyone know of some monitoring tool maybe? Because it seems that the game is trying to acces the save file and it is not permitted somehow. (Allready tried while I turned off my Zonealarm, didn't help) Is there some tool I could use to see in detail what the game is trying to do with that file? Link to comment Share on other sites More sharing options...
DennisN Posted December 6, 2009 Author Share Posted December 6, 2009 Hmmz, It found a log file which SWTFU is writing when I start the game. I think this is the error which is causing the game to be unable to save: [12/06/09 01:56:03] Version: 1.0.93049 EXCEPTION_ACCESS_VIOLATION (Read of 0x00000000) [00000000] [7C7FBDBB] [7C90E457] [7C7D1A53] [04B60CF8] [04B61276] [04B612E4] [04B57EDE] [04B4AA88] [04B4AAE6] [012E5C00] [011636C0] [55E8284E] Can anyone make some sense from this? Link to comment Share on other sites More sharing options...
GlennDK Posted December 8, 2009 Share Posted December 8, 2009 I used to have the same problem but finally got hold of Aspyr, and they found a way to fix it .. By not if it works because I have not had time to try .. but it should ... Message from aspyr... Hello Kris, Thank you for contacting Aspyr Tech Support! This error has only been observed when the game is installed when anti-virus and firewall (Windows and 3rd party) settings are activated. Please uninstall the game and deactivate these settings (ie., AVG, Avira, ZoneAlarm). Double check your 'Processes' tab on your Task Manager. Then click on Start --> Run and typing %temp%. When the window opens, delete as many of the files in that folder as you can. Then reinstall the game. Feel free to contact us with any further comments or issues. Thank you, Aspyr Tech Support Link to comment Share on other sites More sharing options...
Malak410 Posted December 8, 2009 Share Posted December 8, 2009 i tested it and there's still the same problem... Link to comment Share on other sites More sharing options...
GlennDK Posted December 8, 2009 Share Posted December 8, 2009 Im gonna giv it a try later tonight... But i do think its gonna work... Or i hope i will.. Link to comment Share on other sites More sharing options...
GlennDK Posted December 8, 2009 Share Posted December 8, 2009 It dosent work... thoes Bastards.... Link to comment Share on other sites More sharing options...
DennisN Posted December 8, 2009 Author Share Posted December 8, 2009 Yeah, I experimented somewhat myself as well. I tried de-installing, then removing all registry keys named SWTFU, Unleached and Aspyr. Then reinstalling while Zonealarm was off. Didn't work. I also provided Aspyr with some logging using ProcMon (ProcesMonitor). It shows that SWTFU is trying to open the SWTFU.BIN file, succesfully also, but somehow the game still thinks the file is corrupted. It shows all kind of file and registry addressing. A lot of files which are not present on the machine though. Perhaps a lot of rudimental file addressing which was used during development? Perhaps Aspyr can make some sense out of that logging though. Anyway, I tried installing the game on my parents pc. It runs like a slideshow, but it could save there . I worry that it is due to the OS installation somehow. I also worry that maybe it could be solved by reinstalling windows. Ow and how I hate to do that. I'm going to try this coming weekend though. Hopefully it will have a happy ending after all. Link to comment Share on other sites More sharing options...
Psyk0Sith Posted December 9, 2009 Share Posted December 9, 2009 Did you guys try to save games before installing the patch? I've rarely seen an OS installation prevent a game from running...so i wouldnt try that just yet. At least make a ghost/backup of the root drive if you choose to do so. On my initial install, the .NET framework 3.0 SP2 install failed to complete (i didnt get any error messages), the game still worked but i couldnt use the launcher and it prevented the patch to install properly. Link to comment Share on other sites More sharing options...
GlennDK Posted December 9, 2009 Share Posted December 9, 2009 i have tried running it with and without the patch, and its the same problem... i even tried 3 times yesterday, but its still the same problem.. Link to comment Share on other sites More sharing options...
DennisN Posted December 9, 2009 Author Share Posted December 9, 2009 Hi, I checked my .Net installations and it says that they are installed correctly, up untill 3.5 SP1. I tried to deinstall (to be able to reinstall) but it complained about other applications depending on them. Anyway, I dumped some files. I can only hope that someone with knowhow can make something of it. (Put some shades on when clicking these links) SWTFU error log DX Diagnostic file ProcMon logfile (csv) ProcMon logfile (xls) Regards, Link to comment Share on other sites More sharing options...
purifier Posted December 10, 2009 Share Posted December 10, 2009 I noticed at least two of you guys have tried running it on Win XP Professional. Why not try running it on another OS like: Win XP Home Edition or Vista just for kicks and see if that helps. I don't know if you can get access to those other Operating Systems, like a friends or another relative's, etc, but it's worth a try. Anyway, I'm no expert, but I know the XP Professional versions have a whole lot more stuff/fluff to it than the Home Editions, which may be conflicting with the games files or something. In other words the game and your Pro version may not cooperate with each other because of certain files and whatever else between the two of them. Link to comment Share on other sites More sharing options...
GlennDK Posted December 10, 2009 Share Posted December 10, 2009 new message from aspyr today Aspyr Technical Support Test Case: Ticket #ACO-80694-940: Star Wars: The Force Unleashed/Load Fail Error, Unable to Save Issue/Bug: Star Wars: The Force Unleashed/Load Fail Error, Unable to Save Configuration tested: OS: Windows XP SP3 CPU: Intel Core Duo 1.8 GHz RAM: 2 GB Video Card: Radeon 4550 Test Case; Installed Avira and ZoneAlarm Installed Star Wars: The Force Unleashed Launched Star Wars: The Force Unleashed Selected '800x600', 'Keyboard and Mouse', 'Play' After splash screens, game crashes to desktop Launched Star Wars: The Force Unleashed Selected '800x600', 'Keyboard and Mouse', 'Play' After splash screen, 'Load Failed' error generates Select 'Continue without loading' (only option available to select) 'Continue without saving' option generates, select 'Accept' Select 'Quit' Uninstalled ZoneAlarm, Deactivated Avira Uninstalled Star Wars: The Force Unleashed Opened Start Menu, Run. Input %temp%, delete all files in that directory Restarted the computer Reinstalled Star Wars: The Force Unleashed Launched Star Wars: The Force Unleashed Selected '800x600', 'Keyboard and Mouse', 'Play' After splash screens, menu appears as expected. Saves are allowed throughout following game play. Expected Result: Load Fail Error generates and does not allow Star Wars: The Force Unleashed to save games when using 3rd party firewall/antivirus software Results: Star Wars: The Force Unleashed allows save games when reinstalled with 3rd party firewall/antivirus software deactivated/uninstalled Recommendations: The software most commonly observed to generate this error is ZoneAlarm. However, the software can vary. Please check your processes to ensure that only base Windows operations are present and the %temp% directory is clear before installing Star Wars: The Force Unleashed. We have attached the testing machine's dxdiag for your review. Link to comment Share on other sites More sharing options...
Psyk0Sith Posted December 10, 2009 Share Posted December 10, 2009 That's great news from Aspyr Comodo firewall is a great alternative to zonealarm if you want to switch, plus it has 64bit support if you're on a x64 machine. Link to comment Share on other sites More sharing options...
DennisN Posted December 11, 2009 Author Share Posted December 11, 2009 Yeah good news, but it didn't work. I got a similar reply from Aspyr by the way. Turned off my Zonealarm security (after turning off network connections ), installed the game. Started initially while still turned off. Couldn't save. I'm trying the OS tomorrow or sunday perhaps. Just curious, because perhaps Purifier is right, do some people have this game running and saving on Win XP Prof? Link to comment Share on other sites More sharing options...
Malak410 Posted December 11, 2009 Share Posted December 11, 2009 Hey Dennis, u have to uninstall ZoneAlarm. Otherwise it wont work ;-) Link to comment Share on other sites More sharing options...
jediaddict Posted December 11, 2009 Share Posted December 11, 2009 Hey Dennis, u have to uninstall ZoneAlarm. Otherwise it wont work ;-) The real question is, once he's installed the game, will he be able to reinstall Zonealarm, or will he have to use another firewall, like Psyk0Sith suggested? If it's the latter, that doesn't really seem like a solution to me, more like a workaround. Link to comment Share on other sites More sharing options...
purifier Posted December 12, 2009 Share Posted December 12, 2009 My question is: Why would you need to uninstall it (ZoneAlarm), I mean that doesn't make any sense to me. Usually when you have a antivirus program interfering/conflicting with your game, you would just disconnect your internet connection and turn off the antivirus program itself. That's what I've always done in the past and everything worked fine after that, but I've never had to uninstall any of my antivirus programs. Hell, they even tell you to do that (turn it off) in most of the game manuals and sometimes when you go to install the game itself at the beginning of the installment. Well anyway like I said; that really doesn't make any sense to me. Link to comment Share on other sites More sharing options...
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