JediMasterEd Posted July 7, 2003 Share Posted July 7, 2003 Actual dialogue of a former WordPerfect Customer Support employee: "Ridge Hall computer assistance; may I help you?" "Yes, well, I'm having trouble with WordPerfect." "What sort of trouble?" "Well, I was just typing along, and all of a sudden the words went away." "Went away?" "They disappeared." "Hmm. So what does your screen look like now?" "Nothing." "Nothing?" "It's blank; it won't accept anything when I type." "Are you still in WordPerfect, or did you get out?" "How do I tell?" "Can you see the C: prompt on the screen?" "What's a sea-prompt?" "Never mind, can you move your cursor around the screen?" "There isn't any cursor: I told you, it won't accept anything I type." "Does your monitor have a power indicator?" "What's a monitor?" "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?" "I don't know." "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?" "Yes, I think so." "Great. Follow the cord to the plug, and tell me if it's plugged into the wall." "Yes, it is." "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?" "No." "Well, there are. I need you to look back there again and find the other cable." "Okay, here it is." "Follow it for me, and tell me if it's plugged securely into the back of your computer." "I can't reach." "Uh huh. Well, can you see if it is?" "No." "Even if you maybe put your knee on something and lean way over?" "Oh, it's not because I don't have the right angle -- it's because it's dark." "Dark?" "Yes, -the office light is off, and the only light I have is coming in from the window." "Well, turn on the office light then." "I can't." "No? Why not?" "Because there's a power failure." "A power... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?!" "Well, yes, I keep them in the closet." "Good. Go get them, and unplug your system and pack it up just like it as when you got it. Then take it back to the store you bought it from." "Really? Is it that bad?" "Yes, I'm afraid it is." "Well, all right then, I suppose. What do I tell them?" "Tell them you're too damn stupid to own a computer." I forgot this was in my saved e-mail. Link to comment Share on other sites More sharing options...
SE_Vader_536 Posted July 7, 2003 Share Posted July 7, 2003 some people are sooo stupid! Link to comment Share on other sites More sharing options...
Crazy_dog no.3 Posted July 7, 2003 Share Posted July 7, 2003 LOL Link to comment Share on other sites More sharing options...
darthfergie Posted July 7, 2003 Share Posted July 7, 2003 wow...the life of a tech support guy must be fun. *waits for Darth Homer to confirm it* Link to comment Share on other sites More sharing options...
Sherack Nhar Posted July 7, 2003 Share Posted July 7, 2003 Seen that one before, but I don't think it was with WordPerfect... so I'm not sure if it's true anymore. BUT, tech support stories never impress me anymore... they stopped surprising me when I heard about that one guy who was using his mouse as a pedal x_X Link to comment Share on other sites More sharing options...
DashRendar Posted July 7, 2003 Share Posted July 7, 2003 Hehehehe...that dude's almost as bad as the lady that thought her CD-Rom Drive was a Cupholder. Link to comment Share on other sites More sharing options...
Surfnshannon Posted July 7, 2003 Share Posted July 7, 2003 WHAT?!?! *takes dr pepper out of cd "cup" holder"... Link to comment Share on other sites More sharing options...
Darth Homer Posted July 8, 2003 Share Posted July 8, 2003 Originally posted by darthfergie wow...the life of a tech support guy must be fun. *waits for Darth Homer to confirm it* Consider it confirmed... Actual Call I got: "My computer is blank." Me: "The monitor is blank?" "Yes, it has an ornage light on it that is flashing..." *pause* Me: "Ok, try moving your mouse around a bit or hitting a few keys." "OH! It came back up!" Me: "Yes, that was your screensaver, after awhile it goes into what's called 'power saver' mode..." Link to comment Share on other sites More sharing options...
lukeiamyourdad Posted July 8, 2003 Share Posted July 8, 2003 Don't these guys ever read a book or inform themselves about comps before buying one??? Link to comment Share on other sites More sharing options...
Sherack Nhar Posted July 8, 2003 Share Posted July 8, 2003 Well did you ever read the instruction manual of a toaster? Link to comment Share on other sites More sharing options...
swphreak Posted July 8, 2003 Share Posted July 8, 2003 they should make a TV show or radio station that plays Computer Tech Support calls. That'd be hilarious. Clickie! Funny comic! Link to comment Share on other sites More sharing options...
Darth Homer Posted July 8, 2003 Share Posted July 8, 2003 Originally posted by StarWarsPhreak they should make a TV show or radio station that plays Computer Tech Support calls. That'd be hilarious. Clickie! Funny comic! *Right click* *save as* lol TechComedy.com has more great stories from the tech support side. Also, a store...one thing they sell is a Red Swingline stapler...hehehe... Link to comment Share on other sites More sharing options...
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