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Wronged By SOE & GSR.

TheBrightLight

By TheBrightLight
in The Cantina

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TheBrightLight Newbie

TheBrightLight

Posted
Posted

Hello people I have been suspended from the game (SWG),

for defending my self where as SOE didn't in the past,

in adition to what it say's in the following e-mails I receved thay also claimed I was in possation of two dogey speeder bikes and deleted them,

one of them was the Zion Pimped Out Swoop.

 

Hello,

I regret to inform you that your account () has been

suspended for violation of game policy. The policies violated were

sections 1 and 2 of the Policies and Community Standards as posted at:

http://starwarsgalaxies.station.sony.com

<http://starwarsgalaxies.station.sony.com/> (also shown below). It has

been noted that you used offensive and abusive language towards other

players.

1. You may not harass or threaten other players (sexually, racially, or

otherwise).

Harassment is defined as any unwanted or unwelcome behavior beyond the

limits of good taste and appropriate game context. Final determination

of harassment and severity will be made by a CSR and their Supervisor

after a thorough investigation to ensure that each violation is treated

fairly and objectively.

Harassment will result in disciplinary action being taken against the

account that may include official warnings, account suspensions, or

account terminations depending on the severity of the incident which

will be determined by a CSR and a CSR Supervisor. Multiple suspensions

or account termination will result in the termination of all SOE game

accounts. Sexual/Racial harassment or hate mongering will lead to the

immediate termination of all SOE game accounts. will lead to the

immediate termination of all SOE game accounts.

2. You may not use any sexually explicit, harmful, threatening, abusive,

defamatory, obscene, hateful, racially or ethnically offensive language,

in any language. The presence of any form of preventative filter or

other game features is not license or permission, tacit or otherwise, to

use such language in any form.

The use of offensive language will result in disciplinary action being

taken against the account that may include official warnings, account

suspensions, or account terminations depending on the severity of the

incident which will be determined by a CSR and a CSR Supervisor.

Multiple suspensions or account termination will result in the

termination of all SOE game accounts.

The timeframe for the suspension is 3 - 5 days. At the end of this time

you should regain access to your account. If you have any questions

regarding these actions please feel free to contact

SWGSupport@SOE.Sony.com.

 

 

Jalane Crosby

CSR Supervisor

Star Wars Galaxies

http://www.station.sony.com

 

 

 

 

Hello,

 

If someone is harassing you in game or using inappropriate language/

behavior you should use the /report <name> command and submit a ticket

via the in game holocron under the Community Standards/ Harassment

category. This will bring the issue to the attention of a CSR and the

CSR will address the behavior as necessary. Another player's violation

of game policy does not condone your violations of game policies.

 

Jalane Crosby

CSR Supervisor

Star Wars Galaxies

http://www.station.sony.com

 

 

 

-----Original Message-----

From: Lee Harvey Cale [mailto:lee-bee-love@ntlworld.com]

Sent: Thursday, December 02, 2004 2:22 PM

To: Crosby, Jalane

Subject: Re: Your Star Wars Galaxies Account

 

He harassed me and made angry and in that mood I told him to get off my back,

you people do nothing when worse happened to me so you leave me no choice but to find way's to defend my self.

 

 

Hello,

 

If someone is harassing you in game or using inappropriate language/

behavior you should use the /report <name> command and submit a ticket

via the in game holocron under the Community Standards/ Harassment

category. This will bring the issue to the attention of a CSR and the

CSR will address the behavior as necessary. Another player's violation

of game policy does not condone your violations of game policies.

 

Jalane Crosby

CSR Supervisor

Star Wars Galaxies

http://www.station.sony.com

 

If you reply to this message please include the entire thread of our

prior correspondence. Thank you

 

For quick answers to many game play questions, you may want to first

reference the knowledge base located in the Holocron Menu. You can do so

by selecting the customer service option and then using the knowledge

base tab. You may also access the Knowledge Base online at

http://www.station.sony.com/kb. We have recently added hundreds of new FAQs and

answers and will be adding more daily, so give it a try!

 

 

-----Original Message-----

From: Lee Harvey Cale [mailto:lee-bee-love@ntlworld.com]

Sent: Thursday, December 02, 2004 2:22 PM

To: Crosby, Jalane

Subject: Re: Your Star Wars Galaxies Account

 

He harassed me and made angry and in that mood I told him to get off my back,

you people do nothing when worse happened to me so you leave me no choice but to find way's to defend my self.

 

 

-----Original Message-----

From: Lee Harvey Cale [mailto:lee-bee-love@ntlworld.com]

Sent: Thursday, December 02, 2004 3:11 PM

To: Crosby, Jalane

Subject: Re: Your Star Wars Galaxies Account

 

I did.

 

 

 

P.S. Because been suspended stops you from cancling your account I am going up to the bank tomorrow to cancle my direct debit ,

also it is my birthday to day and if SOE checked there logs as thay say thay do then there know because it was mensioned in the argument between me and a txf member that moned to soe,

he should be an imp not a reb with that atitude if you ask me.

 

 

 

What happened:-

I was getting rair items of meatlump fools and he decided that he had more rights than me and started to tell me I was not wecome and told me to get lossed and he was rude,

so in a moment of anger I said f**k you I pay for my subribtion too and it's my birthday,

and he just said that it was his birthday two day ago and that he pay's for his subcribtion too like he was calling me dumb or something,

I refused to reply to him and then he said that he is going to report me so I said lol,

and then I refused say eneything else to him and he left for an hour or more and then came back and keeped asking me if I was there,

I keeped igoring him then the SOE (GSR) rep turned up and informed me of that he or she had deleted two speeder bikes from my data pad and claimed that thay was not allowed and just kept telling me to log off and refusing to discuse the matter further and then moved me to some other spot that looked like cor contry cide and refused to give me legal info and refused to discuse the matter further and kept thretening me to log off safely or he or she whould remove me from the game and then I was kick from the game

 

 

More E-Mail reply's:-

Upon reviewing your tickets I can see where CSR PaulMa responded to your

ticket informing you that the report you filed did not contain the

information necessary to take action against the person you reported. I

do not see any other responses to tickets regarding this matter. If the

ticket or report was filed by another character please let me know. And

I will investigate the issue further.

 

Jalane Crosby

CSR Supervisor

Star Wars Galaxies

http://www.station.sony.com

 

 

 

-----Original Message-----

From: Lee Harvey Cale [mailto:lee-bee-love@ntlworld.com]

Sent: Thursday, December 02, 2004 5:14 PM

To: Crosby, Jalane

Subject: Re: Your Star Wars Galaxies Account

 

Wong the they said something like SWG is full of allsorts of people and

we

has no intention of taking action,

I arrived in the town and a gang of imp player surrounded me and

slandered

me and victimized me and you people was Not interested.

 

 

 

:fett: Lets show GSR we are the the bill payer not them:mad:

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TK-8252 Newbie

TK-8252

Posted
Posted

1) There are SWG forums. Use them.

 

2) What our Local Spelling Nazi said. Your spelling and grammar need to improve if you want anyone to help you.

 

3) If this is some kind of rebellion against Sony for banning you from SWG, posting here isn't going to do anything for your case. Take it to Sony, not these forums.

 

4) If you cursed someone out as you admit to have doing, you were right to have been banned. Of course, I can't even understand what you wrote.

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ET Warrior Newbie

ET Warrior

Posted
Posted

Yeah, there's like, maybe 2 people that look at this section of LF that play SWG. Maybe 7 on all of Lucasforums outside of SWGalaxies.net ;)

 

 

 

Your rant MIGHT have an effect if you posted it there.

 

Edit - you seemed to have already done so, and you did it 10 minutes before you posted it here.........

 

Please don't spam all of LF with your complaint. NOBODY on LF is going to be able to help you, or do a damn thing about it.

 

If you want to complain I'd take it up with Sony. :dozey:

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swphreak Newbie

swphreak

Posted
Posted

Well, unfortunately there are no "customers" in the market for a crappy game [sWG] here.

 

You should have done the /report command. The person who screwed you over most likely did it on purpose to get you banned. You broke the policy, and SOE followed the rules.

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Leper Messiah Newbie

Leper Messiah

Posted
Posted
Originally posted by TheBrightLight

That's not the point sony won't care,

i'm letting the customers that could be know etc

 

yeah..... fight the power :rolleyes:

 

sounds like you broke the terms and conditions you agreed to, so your service was rightly withdrawn.

 

encourages me to play SWG actually - news that they actually enforce rules of the game :D

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Lynk Former Newbie

Lynk Former

Posted
Posted

When a "higher power" of some sort enforces their law upon people there'll always be a lot of people who take it personally. I should know, being a mod and having a few members hate me for even just warning them about something. People expect companies to care about every individual but it's impossible to do so. There's always a risk when money is involved

 

My advice, get over it. Unless they shoot your family and friends it's not really that much to get worked up over. Obviously when a handful of people are trying to moderate thousands of people it's gonna get tricky trying to keep track of everything that's going on.

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boinga1 Newbie

boinga1

Posted
Posted

(I'm a former SWG player, quit in September due to a lack of reparative acts by the developers)

 

Firstly, I have to wonder what sort of rare items you hoped to get off Meatlumps. As I understand it, they removed crystal drops from Meatlumps a long time ago. Secondly, I can't understand how another player became angered at you for this, unless you were macro-ing or being offensive somehow.

Next, you cannot generally expect strangers you meet on the Internet to care if it's your borthday or otherwise; while I might, many people would not, in their rush to become "teh ub3r-l331 SWG pl4y3r." Still, I do not think that the other player intended to be offensive to you, he was simply pointing out that your situation was not unique in any way.

I am sorry that you were banned, perhaps unjustly. However, if you truly wish to keep playing, you will be able to when you are "unbanned." If, however, you were dissatisfied with SGW in some way already, you might do better just to leave, because the developers have been lying to players for a year ad a half now, and they show no signs of stopping.

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ET Warrior Newbie

ET Warrior

Posted
Posted
Originally posted by TheBrightLight

It sounds to me like SOE are full of lies and dishonour,

not like all that karate & Samurai honour the GKR teach me.

 

Dude, you should like, totally send them an email and call dishonor on them! Dishonor on their family even! That'd totally get them good.

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