BongoBob Posted March 27, 2006 Share Posted March 27, 2006 My not-even-a-year-old DS decided that now that I finally got Metroid Prime: Hunters, that you know what, I don't need the shoulder buttons. No reason whatsoever, the shoulder buttons just stopped working. In one gamesession. Perfectly fine, then 20 minutes later, no shoulder buttons. Thankfully, it's still under warrenty and I can finally fix the dead pixel problem on mine. It's annoying sometimes : | Anyhow, anybody else have any good/bad warranty repair experiences? Link to comment Share on other sites More sharing options...
Lynk Former Posted March 27, 2006 Share Posted March 27, 2006 Nintendo would pretty much give you a new DS no matter what was wrong with it though lol. Link to comment Share on other sites More sharing options...
Darth Groovy Posted March 27, 2006 Share Posted March 27, 2006 Working as a manager in a video game store, I can say with proof, that Nintendo has hands down the absolute best customer service around. I have given out the customer service number to people with DS problems, only to have the customer call back minutes later, and tell me that they were getting an entire system replacement. Happy customers= good long term business. Link to comment Share on other sites More sharing options...
Mike Windu Posted March 27, 2006 Share Posted March 27, 2006 Tendo pwns, nuff said. *awaits DS lite* Link to comment Share on other sites More sharing options...
manoman81 Posted March 27, 2006 Share Posted March 27, 2006 I just had to return my Zen Micro Photo to Cricuit City. I had bought it just a month before and I kinda sorta dropped it...And it completely locked up. Returned it with no problems. Link to comment Share on other sites More sharing options...
RoxStar Posted March 27, 2006 Share Posted March 27, 2006 My Rio Carbon won't break.... It has floated overnight in Capri Sun gotten milk spilled on it dropped too many times to count I've played complex xylophone solos with it and it still works like a charm. On the other hand, my friend's iPod broke for the fifth time this month for no apparent reason. He always sends it back to Apple, and they fix it because he has a warranty. Link to comment Share on other sites More sharing options...
TiE23 Posted March 27, 2006 Share Posted March 27, 2006 Bleh, Zen Micros have had one weakness, and that is their earphone jacks. If you tug at it, bend the plug in the jack a bunch it can damage it and it would eventually stop working. I got mine to get the music to stop whenever I touched my plug. I had to pay $40 to get it fixed (well, a new one actually) because it has a 90 day warrenty on service and a 1 year warrenty on parts. What sucks is that it started to happen in the 90 day warrenty but I ignored it until it was too late. But now I'm happy and I'm careful not to put too much stress on it. Link to comment Share on other sites More sharing options...
Pie™ Posted March 27, 2006 Share Posted March 27, 2006 I recently got my Creative Zen Touch replaced because the harddrive broke. Link to comment Share on other sites More sharing options...
Det. Bart Lasiter Posted March 27, 2006 Share Posted March 27, 2006 I don't have bad experiences with customer service/returning stuff because I know the value of being able to lie so that the "malfunction" of the device in question meets the requirements for getting a new one. Link to comment Share on other sites More sharing options...
Katarn07 Posted March 27, 2006 Share Posted March 27, 2006 My XBOX stopped playing DVDs and loading times on games were really really really long. It happened right around Thanksgiving of '04. I called and they never sent me the stuff I needed to ship it to Microsoft so eventually, I just went to Best Buy and they gave me a whole new system. I was without it until late January though because Xmas took out their supply for the longest time. Oh, and by far the worst customer service ever made? Anyone ever a member with AOL? 'Nuff said Link to comment Share on other sites More sharing options...
Det. Bart Lasiter Posted March 27, 2006 Share Posted March 27, 2006 My XBOX stopped playing DVDs and loading times on games were really really really long. It happened right around Thanksgiving of '04. I called and they never sent me the stuff I needed to ship it to Microsoft so eventually, I just went to Best Buy and they gave me a whole new system. I was without it until late January though because Xmas took out their supply for the longest time. Oh, and by far the worst customer service ever made? Anyone ever a member with AOL? 'Nuff said When I called to cancel my AOL subscription they were quite helpful Link to comment Share on other sites More sharing options...
TiE23 Posted March 27, 2006 Share Posted March 27, 2006 Oh, and by far the worst customer service ever made? Anyone ever a member with AOL? 'Nuff said I'm sure Bongo has some great things to say about AOL. Link to comment Share on other sites More sharing options...
TheMadDoofer Posted March 28, 2006 Share Posted March 28, 2006 My DS got thrown while inside a binder, cracking the screen, but it was under warranty - so new system! And yes, the customer support is really helpful, and has a minimum of "press 1 to go to blah blah blah" menus. Link to comment Share on other sites More sharing options...
narfblat Posted March 28, 2006 Share Posted March 28, 2006 Warranties aren't always sufficient. My parents had a 4-year old Frigidaire freezer stop working. It was still under a 5-year warranty, so they called a Frigidare-approved repairman out. After a month of monkeying around with it, the repairman said it was unfixable, as there was a blockage in the condenser coil. My older brother asked if they could blow it out with compressed air, and they said they couldn't. My parents called Frigidaire to get a replacement, and found out that all they could get was a discount on a new Frigidare freezer, because it was only a repair warranty. They weren't very happy with Frigidaire, so they bought a Maytag freezer instead. My younger brother was in school for HVAC (heating/ventilation/air conditioning) and refrigeration, so a week or so later he took the dead freezer to class. They used compressed air to clear the blockage in the condenser coil(like my other brother had suggested), refilled it with freon, and it worked! Since we had already bought the Maytag, we sold the Frigidaire. So we lost $40 for a service call, $100 for dry ice, and bought a new freezer just because the repairmen were incompetent. Link to comment Share on other sites More sharing options...
BongoBob Posted March 28, 2006 Author Share Posted March 28, 2006 I hate it when }"certified repairmen" can't fix it, and yet you do it anyway. At least you'll never buy from them again. Link to comment Share on other sites More sharing options...
Katarn07 Posted March 28, 2006 Share Posted March 28, 2006 When I called to cancel my AOL subscription they were quite helpful Actually, they somehow messed that up and we ended up paying another $25 for this one month we never even used the stupid thing because they didn't cancel it right. Link to comment Share on other sites More sharing options...
manoman81 Posted March 28, 2006 Share Posted March 28, 2006 Well the thing with repair people is that they are meant to be crappy. i used to work for an independent washer/dryer repair company and the guys from Sears would toy with the machine for a bit and say that it couldn't be repaired and give the customer a coupon for a new one. Yeah, we repaired a lot of stuff that "couldn't be repaired". Link to comment Share on other sites More sharing options...
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